GO Adventures Support

Have a question? Want to get connected? At GO Adventures, there is nothing more important than customer support. We want every customer to know that they are the most important part of our business. If you need help with anything, there are many ways to reach us.

GO Adventures Customer Service is available weekdays from 8:30 am to 5pm. Orders are accepted during normal business hours.

SHIPPING & HANDLING POLICY:

The SylvanSport GO, GO Easy and associative items are shipped from the U.S. (via dedicated shipper) to New Zealand.

Accessory items, can be ordered separately and are shipped via commercial delivery services and are properly insured. Individual item costs vary based on size, weight and delivery method.

No minimum quantity on orders.

LIMITED WARRANTY:

SylvanSport products and parts all have warranty coverage to the original owner:

The SylvanSport GO: SylvanSport, LLC (the manufacturer) warrants to the original retail purchaser only, for a period of (2) two years that each new GO – Mobile Adventure Gear Camping-Trailer will be free from defects in workmanship and materials under normal use and service, as described below. The manufacturer’s obligation under this limited warranty is limited to repairing or replacing at its factory, or authorized dealer, any part or parts thereof which shall, within the applicable warranty period, be returned to the manufacturer, with transportation charges prepaid, and which upon the manufacturer’s examination shall disclose to its satisfaction to have been defective. Note: Labour and freight charges, coverage on all limited warranties provided herein are limited to one year (12 months) from the date of the original retail purchase.

The SylvanSport GO Easy: SylvanSport, LLC (the manufacturer) warrants to the original retail purchaser only, for a period of (1) one year that each new GO Easy adventure trailer will be free from defects in workmanship and materials under normal use and service, as described below. The manufacturer’s obligation under this limited warranty is limited to repairing or replacing at its factory, or authorized dealer, any part or parts thereof which shall, within the applicable warranty period, be returned to the manufacturer, with transportation charges prepaid, and which upon the manufacturer’s examination shall disclose to its satisfaction to have been defective. Note: Labour and freight charges, coverage on all limited warranties provided herein are limited to one year (12 months) from the date of the original retail purchase.

Warranty Service
SylvanSport, LLC authorizes any and all of our active dealerships to provide warranty service to our SylvanSport product line on items proven to be substantially defective in material and/or workmanship during the applicable warranty period.

For more in-depth information, or if you need assistance, please contact us by e-mail or phone, and we will be happy to provide greater detail.

 

RETURN POLICY:

Many items on our website come with a 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, please contact GO Adventures @ 021 384 211 or [email protected]

To return an item, please call GO Adventures for a Return Authorization Number. All items require this GO Adventures Return Authorization Number and need to be in like new condition in their original packing, for the return process to be completed.

Shipping charges are non-refundable, and the cost to return the merchandise is the responsibility of the buyer.

Restocking fees of 15% of the original price may apply to any orders we agree to restock.

Call Customer Service: 021 384 211 Weekdays 8:30am to 5:00pm EST

To reach us by Mail or Phone:

GO Adventures is located in South Taranaki. If you would like to visit us, please email or phone to set up an appointment.  Alternatively, check out our Events Page for an event near you.

To reach us by Email:

You may contact our customer service department using [email protected] or you can use our Contact Form, found on every page of the site. Please include the reason for your message and contact information.

To check out our social media sites:

Go Adventures and SylvanSport has a fun and wide ranging social media presence. From Facebook to Instagram, there is something for everyone. You can follow our links (icons) at the bottom of every page or you can click the links below:

Facebook/goadventures

Youtube/coolestcamperever

Instagram/goadventures

Twitter/sylvansport

Pinterest/sylvansport

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